Refund & returns policy

Eligibility

You may request a return within 7 days of delivery if the product is unused, unworn and unwashed, all original tags and packaging are intact, and the item is in resalable condition. Valid proof of purchase is required.

Refunds

Refunds are processed within 5–7 business days after inspection. Because orders are paid in cash on delivery, we will contact you to arrange the refund directly. Shipping charges are non-refundable unless the return is due to our mistake.

What cannot be returned

Worn or washed items, items with tags removed, requests made after the 7-day window, and clearance purchases cannot be returned. Where a complimentary gift is included with an order, opening or using that gift makes the main product ineligible for return or refund.

Damaged items

If your order arrives damaged, contact us within 48 hours with photographs and we will arrange a replacement or refund.

How to start a return

Email support@degross.com with your Order ID and the reason for the return. Returns sent without prior approval may not be accepted.

Questions

Email support@degross.com, quoting your Order ID.