Refund And Return Policy

Degross Clothing

At Degross, we are committed to delivering premium quality apparel. If for any reason you are not completely satisfied with your purchase, please review our return and refund guidelines below.

Degross Clothing

At Degross, we are committed to delivering premium quality apparel. If for any reason you are not completely satisfied with your purchase, please review our return and refund guidelines below.

1. Return Eligibility

You may request a return within 7 days of delivery if:

• The product is unused, unworn, and unwashed

• All original tags and packaging are intact

• The item is in resalable condition

• A valid proof of purchase is provided

Returns requested after 7 days of delivery will not be accepted.

2. Important – Complimentary Gift Policy

Some Degross orders may include a complimentary gift or promotional item.

If your order includes a complimentary gift:

• Do not open or use the complimentary gift if you are unsure about keeping the product (size, fit, or preference).

• Once the complimentary gift is opened, used, or tampered with, the main product will not be eligible for return or refund.

• For return approval, both the main product and complimentary gift must be returned in unused and original condition.

This policy ensures fairness and prevents misuse.

3. Non-Returnable Situations

We do not accept returns in the following cases:

• Product has been worn, washed, or damaged by the customer

• Tags are removed

• Complimentary gift has been opened or used

• Return request raised after the allowed period

• Products purchased during special clearance or final sale

  4. Damaged or Incorrect Items

  If you receive:

  • A damaged product

  • A defective item

  • The wrong product

  Please contact us within 48 hours of delivery with clear photos and order details. Our team will verify and arrange a replacement or refund.

  5. Refund Process

  Once we receive and inspect the returned item:

  • Refunds will be processed within 5–7 business days

  • Refunds will be issued to the original payment method

  • In case of Cash on Delivery (COD), refund will be processed via bank transfer

  Shipping charges (if any) are non-refundable unless the return is due to our error.

  6. Return Process

  To initiate a return:

  1. Email us at: support@degross.com

  2. Share your Order ID and reason for return

  3. Our support team will guide you through the process

  Returns sent without prior approval may not be accepted.

  7. Contact Us

  For any questions regarding returns or refunds:

  Email: support@degross.com
  Website: www.degross.com